Personal Information

 

Throughout this Privacy Policy we and us refers to Metamorphose Home Organisation.

References to the Privacy Act include any subordinate legislation, by-law, regulation, order, statutory instrument or determination made under it, any re- enactment of, or amendment to the Privacy Act and all legislation passed in substitution for that legislation.

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Personal information is information you provide to us when you register to use our services and that can or may be used to identify you.

This includes your name, postal address, telephone number, email address, and other details.

Our aim is to ensure that the personal information we hold is accurate, complete and up-to-date. Where we collect that information from you directly, we rely on you to supply accurate information.

Please contact us if at any time you believe that your personal information held by us is inaccurate, incomplete or not up-to-date.

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Information we collect from others

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Besides our staff, we may share this information with our clients in order to give you access to their offers.
We may collect information from third parties, such as merchants and data providers including transaction details, outstanding payments and customer records.

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Use of personal information

 

We collect your personal information in order to offer and fulfil the services you request. If you do not provide us with the personal information we have requested, we may not be able to provide you with our services or give you access to our third-party offers.

 

Collection of personal information is essential for the provision of our products and services to our clients and the provision of products and services provided on behalf of our client(s) to you. Without personal information, we would not be able to provide these products and services.

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Personal information is used to:

* communicate with you

* administer our relationship with you (including collecting your payments, following up on any missed payments, refunding payments, and dealing with any ad hoc enquiries you may have)

* maintain your account and your details

* provide our products and services to our clients such as customer service and debt collection (including via the use of a third party)

* collect outstanding debts (including via the use of a third party)

* comply with our legal obligations

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Disclosure of personal information

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We may disclose your personal information to third parties for the purposes contained in this Privacy Policy, including without limitation to service providers, whom we use to provide you with services that we offer, other parties to transactions when you use our services, third parties where we believe in good faith we are required to do so by law, third parties where an exception applies under the Privacy Act or third parties with your consent.

We may disclose aggregate information and other information that does not personally identify you to such third parties as we may see fit.

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Storage of personal information

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We will take all reasonable steps to ensure that the information we collect is stored in a secure environment, in password-protected files and protected from misuse, interference, loss, unauthorised access, modification or disclosure.

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Retention of personal information

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We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

When that information is no longer required, it will be destroyed, deleted or disposed of in a secure manner.

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Questions and Complaints

 

At any time you have the right to ask for a copy of any personal information we hold about you.

If you have any questions or would like further information about our privacy policy and information handling practices or if you would like to exercise any of your rights in relation to your personal information under this privacy policy, please contact us at sophie@metamorphosedm.com

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